Services/Mail

Service 'Mail'

Description	Available services: multiple email addresses (mailboxes+aliases or redirections) based on the milkypond.org (or maybe duckcorp.org) domain roaming accounts to be able to send emails wherever you are If you want email addresses using you own domain(s), see the mail hosting service.
Prerequisite	None
Account	Global (registration required)	IPv6 Ready	Yes
Security Notes	Access to the mail services are fully secured, and to your data, nevertheless most mail exchange on the Internet are not. Complete security can be achieved using signed and encrypted mail (see OpenPGP and S/MIME)

Access

Using a Mail Reader

You can retrieve your mails, in case of a real mailbox, using either:

• IMAP+TLS (TCP 143) / IMAPS (TCP 993) on imap.duckcorp.org
• or POP3+TLS (TCP 110) / POP3S (TCP 995) on pop.duckcorp.org

The IMAP protocol is recommended over POP3, as it provides many interesting features. If you want to download all your mails absolutely at home, loosing the ability to read your mail from anywhere on the planet, you can do that with IMAP too (look at your mail client settings).

You can use our servers to send mails out too via smtp.duckcorp.org using:

• SMTP+TLS (TCP 25) / SMTPS (TCP 465)
• and SASL authentication

Using a Web Interface

Several webmail interfaces are available.

Antivirus and Antispam

Mails stored on our server are checked upon arrival for viruses and SPAMs. Mail redirected to a third party mailbox are not, not to mess with the strategy of the the final destination (which could arm learning greatly).

Mails being viruses are suppressed automatically upon arrival. Once in a week, an extra antivirus check is done on all hosted mailboxes, to remove viruses not detected at the time it arrived (our antivirus database is updated daily), so you may see such mail disappear from your mailbox, don't fear.

SPAMs are more difficult to detect, and it is an error-prone process, so we chose to use a learning software instead of using a global database. On the bright side of things, you would never loose mails and the software should be able to learn what is a SPAM from your point of view (which has proved to differ slightly between our users), but on the grey side you will have to teach him regularly to avoid errors. When your account is created, it acts like an empty headed body letting everything through, but after a few weeks of teaching it is able to recognize most of your habits and block a lot of annoying SPAM.

Web Interface

The web interface is an easy way to view your mail history, changes your settings, and more. It is available using this URL:

https://spamfilter.duckcorp.org/

User Settings

You can yourself setup a few parameters in the Preferences page of the web interface, mostly:

• how the system should train:
  • TEFT (On every new message scanned by the filter): useful to learn very quickly especially on a new mailbox or when you've got tons of spam on your addresses, but you need to train it regulary (daily is better) or it will learn wrong (very quickly too !)
  • TOE (Only when the filter makes a mistake): slow learning, but if you don't have time for training very often or go on long holidays without internet access this mode will give you a stable behavior
  • TUM (Only with new data or if the filter makes a mistake): trade-off between the two previous modes, learn quite fast and not too demanding, adapts better to new SPAMs then TOE
• filter sensitivity: you can ask the system to be more or less aggressive
• message handling: see delivery mode below
• Disable DSPAM filtering: you may switch off filtering at your own risk

We strongly recommend using TEFT with daily training for a few weeks then switching to TUM. If you need to go away for a long time, switching to TOE is recommended. Using the quarantine feature is also a safe choice, as the web interface is quite easy to use.

Delivery Mode

Quarantine

With the message handling setting set to Quarantine the message (see user preferences), then your SPAMs will not go into your mailbox but stay in this stagging area. These mails are kept by the system until you decide their fate.

Through the Quarantine page of the web interface, you can list these mails and:

• free legitimate mails wrongly considered as SPAM by the system
• delete real SPAMs if the system was right about them (freeing useful space)

In this mode, you need to flush your quarantine once in a while.

Delivered with Special Header (recommended)

With the message handling setting set to Deliver the message normally with a X-DSPAM-Result header, mails are delivered normally, but with a special field added to your mail headers (not always visible depending on your mail client and its configuration).

This is quite handy if you prefer SPAMs arranged in a specific folder. You may use then the provided [#Mail Filtering |filtering system] to sort them properly, or configure your eMail client.

Delivered with Modified Subject (not recommended)

With the message handling setting set to Tag the Subject header with, mails are delivered normally, but with a modified title to alert you this is a SPAM (which is a tad ugly).

This mode is really not clean and not recommended, but it exist for historical purposes, so you might still use it if you really wish to.

Retraining

Teaching the system what is SPAM and HAM (non-SPAM) is called retraining.

Retraining using the Special Junk Folder (recommended)

This feature is to be available at 2012-02-04/05

If you have of create a folder named Junk, then it is automatically magic:

• if you drop mail into it, it is automatically retrained as SPAM
• if you move it out of it, it is automatically retrained as HAM

To use this folder properly, SPAMs must be delivered in the Junk folder automatically, so you can move them out in case of error. To achieve this, select the delivery mode using a special header, and use the provided filtering system to drop them in the Junk folder (Do not use your mail software for this filtering, this is horribly inefficient and might alter the learning badly).

This is gonna be the default at 2012-02-11/12 (but if you selected a mode in your settings it will not change, and if you have custom filtering rules they will not change either)

Retraining via Web Interface

Use the web interface to retrain from errors in the History page.

If you are using the quarantine, then freed mails will automatically be retrained as HAM.

Retraining via Mail

Resend SPAMs to dc-spam@duckcorp.org and HAM (non-SPAM) to dc-ham@duckcorp.org.

PLEASE TAKE CARE to use the resend function of your mailer and never use forward, which would result in yourself being considered as SPAN or HAM.

Mail Filtering

With your favourite mail client, you can probably filter your mails in proper folders already. Nevertheless, this can be a annoying operation:

• blocking you mail client for a long time if you have to process plenty of mails
• downloading each mail information, and sometimes content (depending on your filters), is lenghty too, and cost much bandwidth
• syncing filters accross your machines (home desktop, laptop, office machine…) is a pain in the ass
• processing only when you're online prevents triggering actions in a timely manner (automatic redirect, vacation messages…), and running a machine 24/7 with a mail client polling new mails every 30s is not a solution

We provide a much better way to do this using the SIEVE filters. Shortly, SIEVE is a language dedicated to expressing mail filters. Our server is able to process your mails according to these filters as soon as they arrive. You then don't have to care about them anymore, and may use light mail clients or webmails when you're not on your machine with your favourite software. To push your filters on the server, a dedicated protocol exists:

MANAGESIEVE (TCP 4190) on sieve.duckcorp.org

Several softwares support managing SIEVE rules:

• Icedove/Thunderbird using the SIEVE extension (in xul-ext-sieve Debian package) provides a rules editor
• Horde (Ingo) provides an easy to use web interface
• Squirrelmail with the Avelsieve extension provides an easy to use web interface
• Roundcube with an extension provides an easy to use web interface
• sieve-connect provides a CLI to upload/download/activate your rules files

(tell us if you know more software supporting this feature)

You can read more info about SIEVE here:

• supported SIEVE features on our server: http://pigeonhole.dovecot.org/
• http://www.fastmail.fm/docs/sieve/
• http://sieve.info/

Fetching eMails from an External Mailbox

TODO:

Shared/Public Folders

You may need to share mails or messages with friends or people you do stuff with (in a project or association). Depending on your needs, two solutions are possible:

• share some of your own private folders, thus called shared folders
• manage a special folder hierarchy, called public folders (even if they may not be accessible to everyone)

Through IMAP, or our webmails internally using IMAP, it is possible to partition the folder hierarchy into namespaces. Traditionally you are using the root namespace for your private folders. Additionnal namespaces can be created and will appear among your own folders or separate, depending on your mail client's choice of representation. To avoid name clashes, we decided to prefix all additionnal namespace names with a #.

Since 2011-05-14, the following extra namespaces are created and reserved:

• #Shared, containing all folders other users decided to share with you
• #MilkyPond, containing public MP/DC information mailboxes you may subscribe at will

Using IMAP, it is possible to setup rights (read only, write allowed…) to your own folders in order to share them with other users, or group of users. Public folders are owned by noone, and must be created by DC administrators ; if you need one, send us a request and we may be able to create it and delegate administration to your care (namespace name is subject to approval). Once created, public folders can be administered like shared folders.

Client mail softwares support:

• Horde: support namespaces, shared folders configurable via Options->Share Folders menu but no ACLs for public folders
• Icedove/Thunderbird: support namespaces, shared and public folders configurable via folder selection and Tools->Imap-ACL menu action

Most other softwares have namespace support only, so you should be able to use shared/public folders you have rights on but not configure them yourself (tell us if you know more software supporting this feature)

Limitations

Maximum Mail Size

Mail you send or receive are limited to 10MB. If you need to transmit much bigger data, then a mail transport is not appropriate, you'd better use a file sharing method instead.

Quotas

Even if it would be nice to live without it, we had to establish quotas to force people sort their mails out once in a while and delete useless things instead of leaving an ever-growing mess behind.

The default quota is 512MB which is not that big but should match needs of most users. This said, you may ask us for more and there's no reason we would refuse a reasonable demand.

Technical Details

This service is made using:

• Postfix
• Dovecot
• DSPAM
• dovecot-antispam
• Spoolinger
• Horde
• SquirrelMail
• RoundCube